Refund policy

At Nutrevize, your satisfaction is very important to us. As we deal in food products, we follow a strict refund and replacement policy to ensure safety, quality, and fairness.

Eligibility for Refund or Replacement

We only accept refund or replacement requests under the following conditions:

  • The product arrived damaged

  • You received the wrong item

To request a refund or replacement, please:

  1. Contact us within 24 hours of delivery via:

  2. Include the following in your message:

    • A clear photo of the damaged or incorrect item

    • A photo of the outer packaging as received

Once we review and verify the issue, we will guide you through the next steps.

 

Refund Conditions

Refunds are only eligible when:

  • The product is unopened and unused

  • The issue is reported within 24 hours of delivery

  • Sufficient photographic evidence is provided

If your request is approved, your refund will be:

  • Processed within 5 to 7 business days

  • Issued via your original payment method or as store credit, based on your preference

Limitations of the Policy

While we strive to ensure the best experience, there are certain situations where we are unable to process refunds or replacements:

  • Products that have been opened or used

  • Requests made after the 24-hour window following delivery

  • Orders placed with incorrect or incomplete delivery information

  • Change-of-mind requests after the product has been shipped

We appreciate your understanding, as these guidelines help us maintain high standards of hygiene and service.

 

Need Support?

If you have any questions or concerns, feel free to reach out:

We're here to ensure your experience with Nutrevize is smooth, safe, and satisfying.