Frequently Asked Questions
General
What makes Nutrevize peanut butter different?
Nutrevize peanut butter is 100% natural, made without added oils, sugar, or preservatives. We prepare it in small batches to ensure freshness, using premium-quality peanuts sourced and crafted in Pakistan.
Is your peanut butter safe for children?
Yes, it’s completely safe for kids and adults alike. We use no artificial flavors, sweeteners, or harmful chemicals. However, please consult a doctor if your child has a peanut allergy.
What flavors or types do you offer?
We currently offer:
- Classic Creamy Peanut Butter
- Crunchy Peanut Butter
Both are made with the same high-quality natural ingredients.
Do I need to refrigerate Nutrevize peanut butter?
Refrigeration is not required, but it can help preserve freshness in warmer climates. Just store it in a cool, dry place and always use a clean spoon.
Can I place a custom or gift order?
Yes! We’re happy to prepare custom or gift packs for special occasions. Just contact us with your request, and we’ll coordinate the details.
Shipping & Delivery
Do you deliver all over Pakistan?
Yes, we deliver to all cities and regions across Pakistan through reliable courier services.
How long does delivery take?
Our standard delivery time is 3 to 5 working days. You’ll receive tracking details once your order is dispatched.
How can I track my order?
Once your order is shipped, we’ll send you a tracking link via email or WhatsApp. You can use this link to check the delivery status in real-time.
What are your delivery charges?
Delivery charges vary depending on your location and the size of your order. The exact shipping fee will be shown at checkout. We also offer free delivery promotions from time to time.
Do you offer same-day or express delivery?
At the moment, we do not offer same-day delivery. However, we are working to add express options in select areas soon.
Payment
What payment methods do you accept?
We offer the following payment options:
- Cash on Delivery (COD) – available across Pakistan
- Online Payment – via debit/credit card or bank transfer (where applicable)
Is online payment secure?
Yes. All online transactions are processed through secure, encrypted payment gateways to protect your information.
Can I pay through bank transfer?
Yes, we do accept bank transfers for select orders. Please contact us to arrange the payment and get account details.
Return & Refund
Can I return or exchange a product?
We accept return or replacement requests only if the item is damaged, defective, or incorrect. Please email us at nutrevize@gmail.com within 24 hours of delivery with supporting photos.
What is your refund policy?
Refunds are issued for unused and unopened items that meet our return conditions. Once approved, we process refunds within 5–7 business days via your original payment method or as store credit.
What if I received the wrong or damaged item?
Please contact us within 24 hours of receiving your order. Send us a clear photo of the product and packaging, and we’ll arrange a refund or replacement as soon as possible.